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Track Your Order

Check the status of your device recycling or buy back order

iPhone 15 Pro Max

iPhone 15 Pro Max

You can get upto

£1.00

iPhone 15

iPhone 15

You can get upto

£1.00

iPhone 14 Pro Max

iPhone 14 Pro Max

You can get upto

£1.00

iPhone 16

iPhone 16

You can get upto

£1.00

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We Pay Fair Prices

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Free & Secure Postage

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Fast Payment Processing

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Responsible Recycling

Find Your Order

Use your order number & postcode to check progress

Your Order Journey

Track inspection, processing and completion of your order

Once you’ve sent your device to We Buy Back, you can track its progress at every stage. Our order tracking system gives you clear visibility from receipt through inspection and final completion.

Whether you’re selling a mobile phone, tablet or other tech, this page helps you stay informed and confident about what happens next. Tracking your order allows you to understand exactly where

Live Updates

Clear Stages

Order Tracking

Status Check

your device is in the recycling or buy back process. From the moment your parcel arrives at our facility, it is securely logged, checked and moved through inspection. If your device condition matches the details you provided, we proceed without delay. If any differences are identified, we’ll always contact you before moving forward.

This page is designed to support both first-time and returning customers by providing transparent updates and reducing uncertainty. Whether you’re waiting for inspection, payment confirmation or completion of a free recycling order, our tracking system ensures you know what to expect.

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Order Processing Stages

Understand each stage of your order after posting your device

01

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Your parcel arrives and is securely logged

02

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Device condition is checked against your details

03

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Final value confirmed or revised if needed

04

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Payment issued and recycling completed

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iPhone 15 Pro Max

iPhone 15 Pro Max

Get up to

£1.00

iPhone 15

iPhone 15

Get up to

£1.00

iPhone 14 Pro Max

iPhone 14 Pro Max

Get up to

£1.00

iPhone 16

iPhone 16

Get up to

£1.00

iPhone 14 Pro

iPhone 14 Pro

Get up to

£1.00

iPhone 15 Pro Max

iPhone 15 Pro Max

Get up to

£1.00

Fair Price Assurance

Your device is assessed carefully, fairly and in line with details provided

Every device sent to We Buy Back is inspected using a consistent and structured process. Our checks focus on confirming the model, condition and functionality based on the information you provided at checkout. This ensures valuations remain accurate and fair for every customer.

If your device matches the original details, we proceed without delay. If any differences are identified, we will always contact you before completing the order. You remain fully in control and can accept a revised price or request your device returned. Whether your order involves payment or free recycling, our approach ensures clarity, honesty and no unexpected outcomes at any stage of the process.

Fair Inspection

Devices are checked against declared condition using consistent assessment standards.

Price Confirmation

No order is completed without your approval if changes apply.

Customer Choice

You decide how to proceed if details differ.

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iPhone 15 Pro Max

iPhone 15 Pro Max

Get up to

£1.00

iPhone 15

iPhone 15

Get up to

£1.00

iPhone 14 Pro Max

iPhone 14 Pro Max

Get up to

£1.00

iPhone 16

iPhone 16

Get up to

£1.00

iPhone 14 Pro

iPhone 14 Pro

Get up to

£1.00

iPhone 15 Pro Max

iPhone 15 Pro Max

Get up to

£1.00

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Faster Payments

Get paid quickly and securely once your device inspection is complete

At We Buy Back, we understand that payment speed and reliability matter. Once your device is received and inspected, we move quickly to confirm the final value and issue payment without unnecessary delays. Our process is designed to be straightforward, transparent and dependable from start to finish.

Whether you’re selling a mobile phone, tablet or other tech, payments are made using your selected method once approval is confirmed. If any changes are required following inspection, you’ll always be informed first. No payments are processed without your agreement, giving you full confidence and control throughout.

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Payment Processing

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Secure Payment Handling

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On time Payments

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Happy Customers

Frequently Asked Questions

Helpful answers for selling or recycling your mobile or tablet

How do I sell my mobile phone or tablet to you?

Simply search for your device, select its condition, complete checkout and send it using our free postage options. We inspect the device and confirm payment once approved.

What condition do devices need to be in to sell?

We accept devices in various conditions, including used, damaged or faulty. The condition you select helps determine whether your device has resale value or qualifies for free recycling.

Is it free to recycle devices that have no value?

Yes. If a device has no current resale value, we will recycle it responsibly at no cost, with no fees or charges at any stage.

How long does it take to receive payment after inspection?

Once inspection is completed and the details are confirmed, payment is usually processed quickly using your selected method, without unnecessary delays.

What payment methods are available when selling devices?

We offer payment by bank transfer, PayPal or cheque, allowing you to choose the most convenient option during the checkout process.

Do I need to remove my data before sending devices?

Yes. You should back up your data, sign out of accounts and factory reset your device before sending it to protect your personal information.

What happens if my device condition is different than selected?

If the condition differs, we’ll contact you with a revised offer. You can choose to accept the new price or request your device returned.

Can I send multiple devices in a single order?

Yes. You can add multiple mobiles or tablets to your basket and send them together, making it easy to recycle or sell several devices at once.

Do you provide free postage for sending my devices?

Yes. We provide free Royal Mail postage labels or collection options, depending on your selection during checkout, with no postage costs to pay.

Do you accept devices that are iCloud or FRP locked?

No. Devices must have all accounts removed before sending. We cannot accept iCloud-locked or FRP-locked devices for security and compliance reasons.

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We Buy Back is a UK based platform where consumers & businesses can sell or recycle unwanted mobile phones, tablets and tech with confidence. We offer fair pricing, free postage and secure processing across the UK, supporting both single-device and bulk recycling needs.

Our service is built around transparency and reliability, whether you’re selling devices for cash or recycling responsibly. With clear valuations, trusted payments and sustainable recycling practices, We Buy Back makes device reuse simple, worthwhile and environmentally conscious.

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Get updates on exclusive recycling prices, selling tips & tech insights

We Buy Back

Useful Info

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Contact Us

11 The Crofts, Rotherham, Yorkshire, S60 2DJ

Operating Hours: 10am - 6pm, Monday to Friday (Exc. Bank Holidays)

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© We Buy Back LTD is incorporated & registered in United Kingdom under company registration No: 16713774 holding VAT Number: GB16713774.

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