You can contact us using the form on this page, by email or by phone. Our team will review your enquiry and respond with relevant guidance.

If you are unsure about a device price or condition, contact us with the model details and we will help clarify valuation and grading options.

Once your device arrives, it is logged and inspected. You can contact our support team for updates on inspection progress or payment timing.

We aim to respond to most enquiries promptly during working hours, providing clear and useful replies rather than automated or generic responses.

Yes. If you have questions about payment timing or order completion, our team can check your order and provide accurate updates.

Providing your order reference, device model and enquiry details helps us review your request quickly and give a more accurate response.

Yes. We regularly assist customers selling broken or faulty devices and can explain how condition impacts valuation and acceptance.

Yes. We support business and bulk recycling enquiries and can advise on processes, pricing and logistics for larger device volumes.

Yes. Our support team is UK-based and familiar with our buy back and recycling process, ensuring relevant and informed assistance.

If your enquiry is not covered here, please contact us directly and our team will be happy to help with your specific request.