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THE COMPLETE SELLING JOURNEY

How to sell your phone online, step by step.

Know what happens before you begin. We explain the quote, checkout, postage, inspection and every decision that can follow.

Start with the full journeySee how inspection works
No commitment for a quoteFour clear condition gradesA choice if something differs
A black smartphone with its screen off and a small plain cardboard box sit on a light wooden table beside a dark front door and hanging coat.

WHAT WE BUY

Start with the kind of device you have.

Choose the category you recognise, then use the brand route to narrow it down to the exact model.

Mobile PhonesThe quickest place to beginTabletsFind the exact listed modelLaptopsPortable tech with valueSmart WatchesMatch the exact listed watch

BRANDS WE BUY

Then find the name on it.

Choose Apple, Samsung, Google, Microsoft, Dell or HP, then find the right device.

FIND THE EXACT DEVICE

Search the model you have.

Enter the brand or model and go directly to the closest match before choosing its specification and condition.

Popular:Apple iPhoneSamsung GalaxyGoogle Pixel

THE WHOLE ROUTE AT A GLANCE

Five clear steps. From search to payment.

Use this as a first-time guide or return to the stage that matters after your order has been placed.

  1. Find your exact device

    Choose the model, storage, network or other specification that matches what you have.

  2. Describe its condition

    Use the four condition grades to choose the description that honestly fits.

  3. Complete checkout

    Add one or more devices, provide your details and choose payment information when a cash quote applies.

  4. Prepare and send

    Use the postage route on your order, protect the device and keep proof of handover.

  5. We inspect and confirm

    We check the device against the order, then confirm the quote or explain any genuine difference.

YOUR DEVICE DECIDES THE ROUTE

A quote begins with exact details.

The model, storage, network or connectivity and condition can all affect the route shown. The first amount is preliminary and is confirmed after inspection.

WHAT YOU TELL USExact device

Specification and honest condition

COMMERCIAL VALUE

A cash quote

You can add the device to your cart and continue with the quoted amount.

NO CASH VALUE

Free responsible recycling

An eligible device may still have free recycling without a payment.

NOT AVAILABLE

We cannot accept it

If we cannot accept it, we tell you before an order is placed.

CHOOSE THE WORDS THAT MATCH

Four conditions, described exactly.

Select a grade to read the same description used in the valuation journey. Honest grading gives the preliminary quote the right starting point.

CHECKOUT MOVES IN SEQUENCE

Details first. Payment next.

Required personal and address fields must be complete before the payment section unlocks. This keeps the order connected to the right person and return address.

Start here

Your required details

Checkout moves in sequence. Complete the required personal and return-address fields before payment opens.

Your identity
Full name
How we contact you
Email address and contact number
Your return address
Address lines, city, county and postcode
Country
United Kingdom

CHOOSE HOW YOU WANT TO BE PAID

Have the right detail ready.

Your selected method reveals only the information it needs. Bank Transfer is recommended, but PayPal and Cheque remain available.

Have this ready:

  • Account name
  • Eight-digit UK account number
  • Six-digit sort code
Check every digit carefully before continuing. Spaces or hyphens in the sort code are fine.

THE ROUTE ON YOUR ORDER COMES FIRST

Three ways your parcel can travel.

Choose the available route that suits you at checkout, then follow the exact label, QR code or collection instructions supplied with the order.

  1. Self Post

    Arrange and pay for your own tracked service using the address supplied with your order.

  2. Royal Mail Free Post

    Use the printable label or QR option supplied with your order.

  3. Royal Mail Free Collection

    Book an eligible home collection and choose Bring My Label when that option is offered.

Open the complete How to Post guide
An illustrated person calmly using a mobile phone
A few checks before it leaves

BEFORE YOU SEAL THE PARCEL

Protect your information first.

Preparation belongs in your hands, before the device begins its journey.

Back up anything you want to keepSign out and remove activation locksFactory reset the deviceRemove SIM and memory cards
Prepare, pack and post safely

WHEN YOUR DEVICE ARRIVES

A recorded inspection. A clear decision.

We match the parcel to the order and check the device against the details you selected. The inspection creates a clear record of what was received and what happens next.

Why CheckMEND?Where a relevant record is available, it helps us identify loss, theft, insurance or other device-history concerns. It supports our checks but is not proof of ownership.

Order and device match

We confirm the parcel, model and specification belong to the order.

Condition and key functions

We compare the grade and check the screen, cameras, buttons, charging and speakers.

Locks and device history

We check account restrictions and run the device-history check.

WHEN EVERYTHING MATCHES

Your quote is confirmed.

Payment is processed using the method selected at checkout.

WHEN SOMETHING DIFFERS

You keep the choice.

We explain what changed. Accept the revised offer or decline and have the device returned.

POPULAR PLACES TO BEGIN

Choose a familiar model to open its live quote, or use search if yours is not shown.

Apple iPhone 17 Pro Max 2TBMobile Phones

Apple iPhone 17 Pro Max 2TB

Get up to£890.00Apple iPhone 17 Pro Max 1TBMobile Phones

Apple iPhone 17 Pro Max 1TB

Get up to£835.00Apple iPhone 17 Pro Max 512GBMobile Phones

Apple iPhone 17 Pro Max 512GB

Get up to£795.00Samsung Galaxy S26 Ultra 1TBMobile Phones

Samsung Galaxy S26 Ultra 1TB

Get up to£760.00Apple iPhone 17 Pro 1TBMobile Phones

Apple iPhone 17 Pro 1TB

Get up to£725.00Apple iPhone 17 Pro Max 256GBMobile Phones

Apple iPhone 17 Pro Max 256GB

Get up to£705.00Apple iPhone 16 Pro Max 1TBMobile Phones

Apple iPhone 16 Pro Max 1TB

Get up to£693.00Apple iPhone 17 Pro 512GBMobile Phones

Apple iPhone 17 Pro 512GB

Get up to£690.00Samsung Galaxy S26 Ultra 512GBMobile Phones

Samsung Galaxy S26 Ultra 512GB

Get up to£670.00Apple iPhone 17 Pro 256GBMobile Phones

Apple iPhone 17 Pro 256GB

Get up to£655.00Apple iPhone 16 Pro Max 512GBMobile Phones

Apple iPhone 16 Pro Max 512GB

Get up to£647.00Apple iPhone Air 1TBMobile Phones

Apple iPhone Air 1TB

Get up to£630.00Samsung Galaxy S26 Ultra 256GBMobile Phones

Samsung Galaxy S26 Ultra 256GB

Get up to£617.00Apple iPhone 16 Pro 1TBMobile Phones

Apple iPhone 16 Pro 1TB

Get up to£615.00Google Pixel 10 Pro Fold 1TBMobile Phones

Google Pixel 10 Pro Fold 1TB

Get up to£610.00Apple iPhone 16 Pro Max 256GBMobile Phones

Apple iPhone 16 Pro Max 256GB

Get up to£604.00Samsung Galaxy S25 Ultra 1TBMobile Phones

Samsung Galaxy S25 Ultra 1TB

Get up to£582.00Apple iPhone 16 Pro 512GBMobile Phones

Apple iPhone 16 Pro 512GB

Get up to£580.00Google Pixel 10 Pro Fold 512GBMobile Phones

Google Pixel 10 Pro Fold 512GB

Get up to£560.00Apple iPhone Air 512GBMobile Phones

Apple iPhone Air 512GB

Get up to£560.00

QUICK ROUTES BY FAMILY

Start with a familiar name.

These shortcuts take you towards popular device families before you choose the exact model.

iPhone products we buy153 models listedSell My iPhoneGalaxy products we buy292 models listedSell My GalaxyPixel products we buy72 models listedSell My PixeliPad products we buy120 models listedSell My iPadMacBook products we buy40 models listedSell My MacBookApple Watch products we buy35 models listedSell My Apple Watch
A customer considering three old devices arranged on a wooden table at home
Start with what you know
One device or several

NEED A DIFFERENT WAY TO BEGIN?

Choose the route that fits what you have.

If you know the model, search is quickest. If several devices are waiting together, use the route built for a larger clear-out.

Search for a deviceGo straight to a brand or model.
Sell multiple devicesStart with a mixed personal clear-out.

THE QUESTIONS THAT REMOVE UNCERTAINTY

Know before you sell.

Clear answers about quotes, multiple devices, inspection, payment and what happens if something differs.

Find your device
Where can I sell my old phone?

You can sell it online: choose the exact model and condition, then review the quote. We confirm it after inspection when the phone matches your order.

Does getting a quote commit me to selling?

No. You can check a device and review the available outcome before deciding whether to add it to your cart and continue.

Can I sell more than one device in the same order?

Yes. You can add several devices to your cart. Each device keeps its own model, specification, condition and quoted amount within the order.

Why do you run a CheckMEND check?

A CheckMEND check helps identify relevant loss, theft, insurance or other available device-history records. It supports our checks, but it is not proof of ownership or a guarantee that every possible record exists.

What happens if the device is different from my description?

We explain what the inspection found and why the quote needs to change. You can accept the revised offer or decline it and have the device returned.

Do I have to provide bank details?

Only if you choose Bank Transfer. PayPal asks for the email connected to your PayPal account, while Cheque asks for the exact payee name to print.

How should I prepare the device before sending it?

Back up anything you want to keep, sign out, remove activation locks, use the manufacturer’s official erase or reset method for the exact device and remove personal cards. Follow the preparation and posting guides before sealing the parcel.

When is payment sent?

Payment is processed using your chosen method after the device has been inspected and the quote has been confirmed or an agreed revised offer has been accepted.