CHOOSE BEFORE CHECKOUT
Use free postage when offered, book free collection if eligible or choose a tracked service. Compare before ordering.
COMPARE THE DIFFERENCE
Choose the card closest to how you want to hand over the parcel. The practical differences open inside it.
Use the exact label or QR option supplied with your order.
NO PRINTER AT HOME?
Use the option supplied with your order. A QR code and a collection label solve different handover needs.
Take the code to the Royal Mail location named in your instructions so the label can be printed there.
If it is offered while booking collection, the postie brings the label. A QR code is not itself a collection label.
BEFORE YOU COMMIT
Tracked does not always mean the same level of cover. Check the service before the parcel leaves your hands.
Use the cover shown with your order. For Self Post, choose cover that matches the device value.
Make sure the carrier accepts electronics with installed batteries under the service you choose.
Retain the receipt, collection confirmation and tracking until the order is complete.
READY TO START?
Search for the exact device to see the value and begin the order. Your available postage choices appear during checkout.
BUSINESS AND BULK HANDOVERS
For a mixed collection or a larger quantity, tell our business team what you have before choosing a consumer postage route.
Plan a business handoverFROM CHOICE TO HANDOVER
Your order confirmation has the final details. It connects your postage choice with the next practical action.
Search for the exact model and see the available value.
Select the postage route that fits your address and day.
Your confirmation provides the exact label, QR or collection details.
Use How to Post before handover, then Track My Order after it leaves.
POSTAGE METHOD QUESTIONS
Answers about free routes, printers, collection availability, carrier cover and business handovers.
Ask us about a postage routeRoyal Mail Free Post and Royal Mail Free Collection are free to you when they are offered with your We Buy Back order. Self Post is arranged and paid for by you.
Not always. Royal Mail Free Post may include a QR option for label printing at the approved location in your instructions. An eligible collection may offer Bring My Label. Self Post depends on the carrier and service you choose.
Royal Mail Free Post and eligible Free Collection have no postage charge when offered. Availability depends on your postcode, booking date and current Royal Mail services.
Yes. Choose Self Post, use the address supplied with your order and select a tracked service that accepts the device you are sending. Check that its compensation cover suits the device value.
Check the cover shown with the postage route on your order. If you choose Self Post, select a tracked service whose compensation and exclusions are suitable for the value you are sending.
No. Carrier rules for electronic devices and installed batteries can differ. Check the service restrictions before paying for Self Post, especially if the battery is damaged or looks unsafe.
Use our Business Recycling route so the team can understand the quantity, device mix and handover needs before recommending the next step.
Your order confirmation contains the postage route attached to your order and the relevant label, QR or collection instructions. Follow that confirmation before using the How to Post guide for preparation and packing.