Your quote starts the record
The model, condition and preliminary quote stay together.
WHAT MAKES US DIFFERENT
Safer selling. Clear choices.
Sell your phone with a clear record from quote to final decision.
One connected orderRecorded evidenceClear next steps
WHY CHOOSE WE BUY BACK
Six standards. No guesswork.
Each one connects to a real part of your order.
ONE RECORD
Everything stays connected.
Your quote, parcel and outcome share one order.
See how REAL EVIDENCEEvery check leaves a record.
Inspection findings are supported by recorded evidence.
See how CLEAR CHOICESChanges are explained.
You see what changed before choosing what happens next.
See how THREE POSTAGE OPTIONSSend it your way.
Choose your own carrier, Free Post or Free Collection.
See how THREE PAYMENT METHODSChoose how we pay you.
Select Bank Transfer, PayPal or Cheque.
See how MORE WAYS TO HELPValue is not the only point.
Free recycling and business support have clear starting points.
See howONE CONNECTED ORDER
One order. One clear record.
Aevum keeps your quote, parcel, inspection and outcome together.
Your parcel joins the order
The arrival can be matched with what you submitted.
The outcome stays connected
Inspection evidence and the final decision remain in context.
One connected record
Evidence stays in context
Supporting media recorded
Technician review remains
RECORDED INSPECTION
Every check leaves a record.
We record what arrived and the evidence behind the result.
More than 20 inspection points
Identity, condition and key functions are recorded.
Photos and one exterior video
Supporting media helps show what arrived.
A technician reviews the result
Anything needing attention is checked by a person.
IF SOMETHING CHANGES
You get an explanation.
See what changed, then choose what happens next.
What you submitted.
Your selected model, specification and condition remain visible.
What we recorded.
Any material difference is added to the inspection record.
What happens next.
Accept the revised offer or ask for the product to be returned.
If everything matchesYour quoted amount is confirmed.
If you decline a changeAsk for the product to be returned.
THREE WAYS TO SEND
Choose how to send it.
Use your own carrier, Free Post or Free Collection.
Self Post
Arrange your own tracked delivery.
You pay the carrierRoyal Mail Free Post
Use the supplied label or Post Office QR code when offered.
Free when offeredRoyal Mail Free Collection
Book an eligible collection from home.
Free when offered14-DAY PRICE PROTECTION
Your quote has time to travel.
Held for 14 calendar days from your order date.
Compare postage methodsTHREE WAYS TO BE PAID
Choose how we pay you.
Bank Transfer, PayPal or Cheque.
Have this ready:
- Account name
- Eight-digit UK account number
- Six-digit sort code
MORE WAYS TO MOVE ON
One phone or a whole business batch.
Choose the option that fits.
Free responsible recycling.
An eligible £0.00 recycling choice can continue through the same checkout steps.
See responsible recyclingBusiness recycling support.
Companies, schools and charities can start with a dedicated enquiry.
Start a business enquirySTART WITH YOUR PHONE
Find your exact model.
Search, choose the model and see what is available.
One phone. One connected order.QUICK ANSWERS
Questions about our standards.
Clear answers about inspection, postage, payment and recycling.
Browse every frequently asked questionWhat is Aevum?
Aevum is the operational platform behind We Buy Back. It keeps the product, quotation, parcel, inspection evidence, customer decision and payment record connected to the same order.
See the technology behind an orderWhat evidence is recorded during inspection?
The current inspection record contains more than 20 points and is supported by photographs from around the product and one video showing its exterior. The exact checks depend on the product and what can reasonably be tested.
Follow the inspection processHow does We Buy Back use CheckMEND?
Relevant CheckMEND device-history information can support the inspection. If a result needs attention, a technician reviews it and checks the product again. It is an additional check, not proof of ownership or a guarantee that every possible record exists.
What happens if inspection changes my quotation?
We explain the material difference and any revised offer before the order continues. You can accept the revised amount or decline it and ask for the product to be returned. Available inspection evidence can be requested when it is relevant to the change.
See how inspection decisions workAre all three postage choices free?
No. Self Post means arranging and paying for your own tracked service. Royal Mail Free Post and Royal Mail Free Collection are free to you when offered. Collection availability depends on the address, date and current service options.
Compare postage methodsHow long is my preliminary quote protected?
The preliminary quote is held for 14 calendar days from the date you place the order. A product received later may be valued using the current price, and any resulting change is explained before the transaction is completed.
How can I be paid?
Choose Bank Transfer, PayPal or Cheque at checkout. Payment is prepared after the product has been inspected and the outcome has been accepted. Each method needs different information, so check the details before placing the order.
Compare payment methodsCan a product with no cash value still be accepted?
Sometimes. An eligible active quotation may offer free responsible recycling at £0.00. If no suitable cash or recycling route is available, the product cannot be added to an order.