Routed by enquiry type
Your form selection identifies the kind of support you need.
WE BUY BACK SUPPORT
Selling your phone? We're here to help.
Whether you are checking what your mobile phone is worth or need help with an order you have already sent, our support team will help you find the right next step.
UK-registered companyPhone, email and WhatsAppWeekday opening hours
FIND THE RIGHT HELP
Choose the right support.
Start with the option that best matches your question. You may find the right route without waiting for a reply.
Browse common questions
Search clear answers across the full selling journey.
Sell or value a phone
Find your exact mobile phone and begin a quotation.
Track an existing order
Ask about a phone you have already sent.
Postage and labels
Get help with packing, labels or postal tracking.
Inspection or price change
Ask about condition differences or a revised price.
Payment support
Get help after your mobile phone sale is accepted.
Privacy or complaints
Contact us about phone data or a formal concern.
Accessibility support
Report a barrier or ask for information in another format.
WAYS TO CONTACT US
Contact our support team.
Speak to us about selling a mobile phone or an order already in progress.
COMPANY DETAILS
WE BUY BACK LTD
- Company number
- 16713774
- Registered office
- 11 The Crofts, Rotherham, S60 2DJ, United Kingdom
- Support hours
- Monday to Friday, 10:00–18:00. Closed on UK bank holidays.
We Buy Back is an online service. This registered office is not a customer drop-off, returns or collection point.
SEND A MESSAGE
Send us your enquiry.
Tell us what you need help with and include the details that will help us identify your mobile phone or order.
Keep private details out. Do not include passwords, full payment details, activation-lock credentials or a full IMEI.
AFTER YOU PRESS SEND
Your enquiry reaches the right place.
The enquiry type and details you provide help us understand whether you need valuation, order, postage, inspection, payment or privacy support.
Order or device details checked
Useful information helps us understand the issue without asking you to begin again.
One clear next step explained
The response can focus on what needs to happen next.
SPECIALIST ENQUIRIES
Business and partners.
We also support companies, bulk mobile phone sellers and approved commercial partners.
CONTACT FAQS
Contact questions.
Clear answers before you sell a phone or ask about an order.
Send an enquiryWhen is We Buy Back support available?
Our published support hours are Monday to Friday, 10am to 6pm, excluding UK bank holidays. You can still send an enquiry outside these hours.
What should I include in my enquiry?
Include your order reference if you have one, the exact mobile phone model and storage, and a short explanation of the help you need. Do not include passwords, full payment details or a full IMEI.
Can you help me identify or value my mobile phone?
Yes. Tell us the phone model, storage and condition. If you cannot find the exact mobile, contact us before selecting a similar model.
How do I ask about an existing order?
Include your order reference and the email address used when the order was created so we can identify the right phone sale.
Can I bring my phone to the registered office?
No. We Buy Back is an online service, and the registered office is not a customer drop-off or returns address. Complete an order and follow the postage instructions provided.
Where should businesses and commercial partners contact you?
Businesses with workplace devices or larger commercial lots should use our Business Recycling page. Personal or household clear-outs can use Sell Multiple Devices. Partnership enquiries can still be sent through this contact form.
STAY CONNECTED
Follow We Buy Back beyond your enquiry.
Keep We Buy Back close for practical selling guidance, service news and responsible-recycling updates.